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A new button with the word ‘Inquire’ has appeared on Instagram DMs and users are really confused about what it does.
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‘Inquire’ button appears on Instagram
The word ‘Inquire’ started appearing in a blue box at the bottom of some people’s Instagram DM threads sometime in October.
People have taken to Reddit to try and get some answers, with one person writing: “When I opened the DMs it’s showing me two buttons on top. ‘Inquire’ and ‘View Profile’. What’s the inquire button for?”
“A few hours ago, I was having a conversation with a friend on IG, and suddenly these two buttons appeared on the top of our DM window,” another similarly said.
“I checked my other convos, even with business profiles, but they appear nowhere else. Any ideas on what is this and why it appears only on this specific DM?”
What does the ‘Inquire’ button do?
It looks like the feature is new and there’s limited information about it right now, but screenshots show it’s something to do with making appointments.
When ‘Inquire’ is clicked, you are asked to choose a date and time. An appointment request is then sent to that person in a direct message.
The message says “Your inquiry is pending” and the recipient is presumably asked to accept or decline the request.
It looks like the button only appears for business profiles.
HITC and GRV Media have reached out to Instagram for more information.
Instagram’s ‘Appointments’ feature
It looks like it could be part of Instagram’s ‘Appointments’ feature which isn’t available for everyone right now.
“With Appointments on Instagram, businesses can book and manage customer appointments directly on Instagram,” the Meta site says.
“The tool provides a way to convert a conversation with a customer into an appointment,” Instagram continues.
It’s completely free and allows businesses to organise appointments with customers in a more convenient and engaging way.
If the feature is available, you can set it up by going to your inbox on a business profile and selecting a message thread.
Then, you tap the plus icon and select ‘Appointments’. Choose an appointment date and press ‘Schedule Appointment’.
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